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	<title>SkyWaitress.com &#187; tips</title>
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	<description>You only live once, this is how I&#039;m doing it!</description>
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		<title>Covered in coffee</title>
		<link>http://www.skywaitress.com/2010/09/covered-in-coffee/</link>
		<comments>http://www.skywaitress.com/2010/09/covered-in-coffee/#comments</comments>
		<pubDate>Sun, 05 Sep 2010 03:18:06 +0000</pubDate>
		<dc:creator>skywaitress</dc:creator>
				<category><![CDATA[thoughts]]></category>
		<category><![CDATA[barista]]></category>
		<category><![CDATA[coffee]]></category>
		<category><![CDATA[espresso]]></category>
		<category><![CDATA[lattes]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[this isn't starbucks]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[waitress]]></category>
		<category><![CDATA[working under pressure]]></category>

		<guid isPermaLink="false">http://www.skywaitress.com/?p=4418</guid>
		<description><![CDATA[Today I left work covered in coffee from head to toe. Seriously. At least of the many smells I could smell like working in a restaurant type setting coffee is one of the best. Joel definitely seems to appreciate it. The reason I was covered in coffee was because from the time we opened at [...]]]></description>
			<content:encoded><![CDATA[<p>Today I left work covered in coffee from head to toe.</p>
<p>Seriously.</p>
<p>At least of the many smells I could smell like working in a restaurant type setting coffee is one of the best. Joel definitely seems to appreciate it.</p>
<p>The reason I was covered in coffee was because from the time we opened at 7am we were slammed with business. <em>And</em> my lovely coworker called in sick. On the busiest morning of the week. Which turned into the busiest morning we&#8217;ve had. Ever. And me left to handle it basically alone. Awe.some.</p>
<p>I reached the breaking point when I had rung in no less than five espresso orders and still had a line practically out the door. <em>Thank God</em> that was the moment one of the cashiers came over and offered to take over ringing people up which left me free to make lattes and cappuccinos like a mad woman.</p>
<p>Next thing I knew it was noon. I don&#8217;t know if people ate outside. I&#8217;m not even positive how more brewed coffee got made. That whole block of time is a blur of espresso grounds and steaming milk. There was much splashing and spillage. Hence my being covered in coffee and the whole bar area looking like a Javanese war zone. If the Javanese used coffee as weapons, that is.</p>
<p>Honestly, I&#8217;ve never had so much fun at work. I work well under pressure. Just ask Joel about my getting ready last minute skills. I felt like a real barista for the first time. I cranked those drinks <em>out</em>. I&#8217;m fairly certain I didn&#8217;t even mess any up. Or at least not bad enough for anyone to complain. Every drink even had latte art on it. I&#8217;m just that pro.</p>
<p>Or something. Some of the art was more abstract. Or happy accidents like a tulip I made on one drink. The recipient probably thought I was crazy the way I was squeeing over her latte.</p>
<p>Me- <em>&#8220;Ooooh! Pretty flower!&#8221; </em></p>
<p>Guest- thinking &#8220;<em>That coffee girl has lost it</em>&#8221;</p>
<p>I just have to figure out how to do it again. Then I&#8217;ll go pro.</p>
<p>Actually, did you know they really do have <a href="http://worldbaristachampionship.com/" target="_blank">World Barista Championships</a>? I didn&#8217;t until I did the training with Intelligentsia and saw the shelf full of trophies. It&#8217;s a serious business if you get really into it.</p>
<p>Anyway, all the customers were actually really fantastic and totally understanding. Thank goodness it wasn&#8217;t a weekday where they were all on their way to the train. I have a feeling there would have been a lot less smiling and a lot more huffing and yelling. With everyone in a happy mood it helped keep me relaxed and having a good time.</p>
<p>So today was a great day despite (or maybe because) a girl called in sick. Perhaps I shouldn&#8217;t have been quite so annoyed with her. It turned out to be a blessing in disguise.</p>
<p>Plus? I didn&#8217;t have to share the tips.</p>
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		<item>
		<title>How not to be “that” passenger</title>
		<link>http://www.skywaitress.com/2008/01/how-not-to-be-%e2%80%9cthat%e2%80%9d-passenger/</link>
		<comments>http://www.skywaitress.com/2008/01/how-not-to-be-%e2%80%9cthat%e2%80%9d-passenger/#comments</comments>
		<pubDate>Thu, 31 Jan 2008 00:32:22 +0000</pubDate>
		<dc:creator>skywaitress</dc:creator>
				<category><![CDATA[thoughts]]></category>
		<category><![CDATA[passengers]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://skywaitress.com/?p=41</guid>
		<description><![CDATA[1. The most important thing you can do is to be nice! You are in our world so treat us well. Seriously, a smile and a few nice words go a really long way. Most of us will practically do back flips for a great customer. On the other hand, if you’re rude, good luck. [...]]]></description>
			<content:encoded><![CDATA[<p>1.    The most important thing you can do is to be nice! You are in our world so treat us well. Seriously, a smile and a few nice words go a really long way. Most of us will practically do back flips for a great customer. On the other hand, if you’re rude, good luck. I’m just saying, when it comes down to it we’re in charge so it’s in your best interest to at least follow the golden rule.</p>
<p>2.    I hate when we’re delayed as much as you do. It is just as inconvenient for me as I probably have a layover that’s getting shortened or a connection I have to make as well. Honestly, I want to help out as much as possible but one of the things I can’t do is tell you if you’re going to miss your connection or not. I simply don’t know and there is really no one who can tell me. So, when I say to check the monitors when you get there to see if your flight is gone or not that’s the best I’ve got. Sorry.</p>
<p>3.    Try and use the restroom in the concourse and not as soon as you get on the airplane. Airplane lavatories are disgusting in the first place so you’re much better off. More importantly, when there are six people lined up to use the lavatory before take off it makes it very difficult to get essential tasks done and get the plane out on time.</p>
<p>4.    If the seatbelt sign is on, seriously don’t get up unless it is an emergency (read: puking, bleeding, etc.). I know you “gotta go” but we truly only have you sit down for your safety. Trust me, telling someone they can’t pee is not something I enjoy doing. However, I’d hate to see you get thrown halfway across the plane. So, just save both of us the frustration and stay seated until that little red light turns off.</p>
<p>5.    I’m really bad at reading minds. It’s just not a talent I possess. So, unless you’re my best friend, don’t just say you’d like coffee, tell me how you drink it.</p>
<p>6.    Also, when ordering beverages, if you know you only want a few sips of your Coke, tell me and I’ll pour you a glass. It’s very inconvenient when a whole can of liquid is dumped in the trash bag. They aren’t always watertight and nobody likes sticky shoes.</p>
<p>7.    While I’m on the subject of trash, just relax about it. There are few things more annoying than someone three aisles down holding up, or throwing trash at me while I’m trying to take care of the person in front of me. Since garbage space on an airplane is limited I usually have a system for how I take trash and not only does random trash being thrown at me mess that up but it also has a tendency to splash on me. Just relax and I’ll get it to it as soon as I get to your row.</p>
<p>8.    The galley is the only space I have. I know it’s probably a long flight and it sucks to sit down for hours on end but I don’t have any other place to go. Standing there for a few minutes to stretch your legs is no problem but there are several no-no’s. First of all, absolutely no sitting, lying, or changing diapers on the jump seat. I’m not being possessive it’s actually a FAA regulation and therefore against the law. Secondly, stretching your legs for a minute is fine but having a full out yoga class looks goofy. You can do it but I’m laughing at you on the inside… I’m just saying. Also, don’t stand back there with five of your best buddies and have a party. I want you to have a great time but not in my space. Finally, please don’t bring your screaming baby/toddler back to calm them down. I realize it’s frustrating and I feel for you, I really do, but it’s my only place to go so please try and calm them down from your seat.</p>
<p>9.    We are all adults here. Yes, those stupid economy seats are small and it’s a tight fit. No, I will not tell the person in front of you to put their seat back up. They have every right to put it back since they paid for that seat. But if you’re eating or really need some extra space for some reason be a grown up and ask them to sit up yourself.</p>
<p>10.    I realize when you’ve been on an airplane for hours your belongings can get a bit spread out. However, use the time before we land to put all your things back where they need to be. The worst possible time to repack everything you own is after everyone has already deplaned. We can’t leave until you do and trust me, we’re just as excited to be off the airplane as anyone. So when the Captain says, “Flight attendants, prepare for landing.” take that as your cue, gather your things, check your seat pockets and zip those bags so we all can get where we need to be.</p>
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